Privacy Policy

Last updated: March 17, 2026

1. Information We Collect

We collect the following types of information:

  • Account information: Email address, display name, and age verification status
  • Usage data: Chat messages, relationship progress, content preferences
  • Payment information: Processed securely through Stripe. We do not store credit card details.
  • Device information: Browser type, IP address, and session data for security purposes

2. How We Use Your Information

  • To provide and personalize the chat experience
  • To process payments and manage subscriptions
  • To track content unlocks and credit balances
  • To enforce age requirements and content restrictions
  • To improve the Service and develop new features

3. Data Storage

Your data is stored securely using Supabase (hosted on AWS infrastructure). Chat messages, profile data, and transaction records are encrypted in transit and at rest. Media content is served through CDN.

4. Third-Party Services

We use the following third-party services:

  • Supabase: Database and authentication
  • Stripe: Payment processing
  • OpenAI: AI chat generation
  • ElevenLabs: Voice synthesis
  • HeyGen: Video generation

Each service has its own privacy policy governing their use of your data.

5. Cookies

We use essential cookies for authentication and session management. No third-party advertising cookies are used.

6. Data Retention

Account data is retained while your account is active. Upon account deletion, personal data is removed within 30 days. Transaction records may be retained for legal and accounting purposes.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Export your data in a portable format

8. Children's Privacy

This Service is strictly for users 18 years of age and older. We do not knowingly collect information from minors. If we discover that a minor has created an account, it will be immediately terminated.

9. Contact

For privacy inquiries, contact us at privacy@tangotango.app.